Securus Technologies is a large communications company that works with correctional institutions, law enforcement agencies, and safety organizations all over the United States and North America. Currently serving over 3,400 facilities and 1.2 million incarcerated individuals, Securus provides sophisticated communication capabilities to them all.
Recently, Securus was given an A+ rating from the Better Business Bureau of Texas, as they are headquartered in Dallas. The A+ rating is the highest rating that the Better Business Bureau awards and it signifies that Securus performs at the highest level and backs up all of the services that it provides.
Being able to provide a sophisticated communications network to inmates and families is a big task and one in which Securus is proud with which to be involved. The company deals with roughly 2.5 million calls per month with an 11 second answering time, 99% first-call resolution statistics and a customer score of satisfaction of 4.3 out of a 5 point rating.
Not every business will qualify for the strict accreditation for the Better Business Bureau because there is an arduous and detailed application and screening process that must be undergone before approval is not just talking, and accreditation is awarded. A company must already be doing business in a manner already conforming to standards described by the Better Business Bureau.
Having the highest rating that the Better Business Bureau can give is a comfort for customers as well as a tribute to Securus and its ability to provide the best service possible. This means that when the company talks about the service levels that are being attained, customers know that it is not just talk, but the reality of the level that is being supplied to customers.
With BBB accreditation there is an expectation that a particular level of performance will continue to be made not only at present but that it will continue long into the future.